Returns

Contact us about a return

For our voluntary return arrangement, contact services@buytcn.com within three days of receiving your physical goods to discuss the return. For non-quality-related returns under this arrangement, the buyer bears the outbound and return shipping costs. Contact us before sending goods back to receive the correct return instructions and address.

Applicable consumer rights

This voluntary arrangement does not limit statutory cancellation, refund, or product-quality rights that apply to your purchase. Where EU withdrawal rights apply to an eligible distance purchase, the usual withdrawal period is 14 days; statutory rules determine refunds and return costs. Exceptions may apply to certain personalized products, services, and digital content.

For damaged, defective, or incorrectly supplied goods, email your order number and a description of the issue. Digital editions and prayer services are different from physical goods; contact us about your order so the applicable rules and fulfillment status can be assessed.